Business Listings Management

While you can certainly manage your Google Business Profile yourself, effective business listings management goes far beyond just Google. There are hundreds of directories, data aggregators, and platforms where your business information appears. Managing all of these manually would be extremely time-consuming. Additionally, our team brings expertise in optimization best practices, review management strategies, and local SEO integration that maximizes the impact of your listings on your overall online visibility and customer acquisition.

Many clients see improvements in their listing visibility and engagement within the first 30 days as we optimize their Google Business Profile and primary directories. However, full results typically develop over 2-3 months as information propagates across all platforms and search engines begin to recognize the consistency and completeness of your listings. Businesses with significant listing issues (duplicates, inconsistencies, etc.) often see the most dramatic improvements. We provide monthly reports showing key metrics like profile views, website clicks, direction requests, and phone calls from your listings.

We take a proactive approach to review management. When negative reviews appear, we promptly notify you and help craft professional, empathetic responses that address the customer's concerns and demonstrate your commitment to customer satisfaction. We also work with you to identify any legitimate issues that may be causing negative reviews and suggest operational improvements. For reviews that violate platform policies (spam, competitor attacks, etc.), we can help you flag them for removal. Additionally, we implement strategies to encourage satisfied customers to leave positive reviews, helping to balance your overall rating.

Our ongoing management service includes updates to your business information across all platforms whenever changes occur. Simply notify us of any changes to your business name, address, phone number, hours, services, or other important information, and we'll update it across all managed listings. This ensures customers always have the most current information and prevents the confusion that can occur when information is inconsistent across different platforms. For temporary changes like holiday hours or special events, we'll also make these updates in a timely manner.